This website is operated by, and the goods are supplied by NEXT General Trading FZE (“Next”, \"we\", \"us\", \"our\").
Address: NEXT General Trading FZE, registered in Dubai, company number 57324021, registered office 1, first floor, JAFZA 18 & 19, P.O. Box 262746, Jebel Ali Free Zone, Dubai, United Arab Emirates
Company Registration Number: 57324021
Contact Details:
Should you require any further assistance or information, you can email us at Customerservices@nextdirect.com or using our ‘Contact Us’ link: https://nextdirect.zendesk.com/hc/en-sa/articles/4547397704721-Contact-us-Information, where you can also chat to an Advisor.
We may contact you for market research purposes Privacy Policy
Customer Services
If you are in any way dissatisfied with your order or have a question regarding home delivery, please click here to visit our Contact Us page.
Product Safety Issues
For any product safety issues please contact us. Contact details below.
| Responsible Person | Email Address | Telephone Number |
|---|---|---|
| Next Retail Limited, Product Legislation Team, Desford Road, Enderby Leicester LE19 4AT, www.next.co.uk, www.nextdirect.com | safety@next.co.uk | +44 (0) 333 777 8000 |
These terms and conditions set out the basis on which you can use our website and place online orders. To register on the site and to place orders you must be aged 18 or over and a KSA resident. By accessing this website and ordering goods from Next online you are deemed to have understood and accepted these terms.
Next reserves the right to amend these terms and conditions at any time. Your consumer rights are not affected. If we make any material change — meaning any change that affects your rights or obligations in a significant way, including changes to pricing, returns, data use, or cancellation rights — we will notify you at least 30 days before the change takes effect. We will do this by sending a notice to the email address registered to your account, or by displaying a prominent notice on our website.
If you do not wish to accept a material change, you may close your account and receive a full refund of any amounts you have pre-paid to us for goods or services not yet received, provided you notify us of your intention to close your account before the change takes effect. You can notify us by emailing Customerservices@nextdirect.com or calling our helpline.
If you continue to use our website or place an order after the date on which a material change takes effect, you will be deemed to have accepted the updated terms and conditions.
Changes that are required by law or that are necessary to address a security or fraud risk may take effect immediately, in which case we will notify you as soon as reasonably practicable.
Your order for goods is accepted and a contract is formed between you and Next at the point we despatch the goods. A contract is not formed at the point in time that payment has been taken from you by Next, nor at the point in time that you receive an email from Next acknowledging receipt of your order.
Until the goods are despatched, Next may not accept the order.
If you create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use nextdirect.com only with permission of a parent or guardian. Next reserves the right to refuse to supply any individual or company, to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
Next is committed to respecting your privacy and we will process your personal data in accordance with our Privacy Policy.You can find more information on how we process your personal data in our Privacy Policy
The offers on our websites are directed exclusively to consumers who make purchases for purposes not related to commercial or professional activity. All orders placed online with us must be for private, non-commercial purposes. We reserve the right to refuse service or to refuse to enter a contract for online purchases with any company or corporate entity. We do not facilitate corporate, commercial, or self-employed transactions online and we do not issue commercial VAT invoices for corporate use. The confirmation email you receive serves as your standard consumer receipt.
Please note that all shipments to destinations outside of the UK may be subject to import duties and taxes, which are levied by the importing country at the time the shipment arrives in your country. All applicable duties, fees and any additional charges for customs clearance are your responsibility as the consumer. Please refer to your customs department for guidance.
Voluntary Returns (Change of Mind): You may return or exchange any unused items within 28 days of receipt for a full refund or exchange, provided the items are in their original, new, and unused condition.
Method of Return: International orders placed online cannot be returned to Next retail stores. Returns must be sent by mail using the bilingual return label provided on the back of your delivery note.
Condition: Items must be in their original packaging with all tags attached.
Exclusions: For hygiene and health safety reasons, returns are not accepted for cosmetics, personal care products, swimwear, or sealed items if the security seal is broken or the packaging has been opened, unless the item is defective. Please allow up to 14 days for your item(s) to reach our returns centre. Once received, Next will initiate your refund within 7-10 working days to the original payment method.
There is no right to return items after the 28 days period except in accordance with consumer law.
However, we may permit returns after 28 days in our sole discretion and in those circumstances, items returned after 28 days will receive a refund in the form of an eVoucher, not a refund to the original payment method.
If your late return exceeds the maximum value of an eVoucher, you will receive multiple Evouchers.
The 28-day period begins the day after your items were delivered.
Late Returns eVouchers are sent via email for all returns methods.
Late Returns eVouchers expire 6 months from the issue date. A reminder will be sent 4 weeks prior to expiry.
A recipient of a late returns eVoucher must have a valid email address.
How to Use:
You can use the late returns eVoucher in full or part payment for goods purchased online at next.sa.
Select ‘Gift Card / eVoucher Payment’ at checkout and enter the Card Number and Unique Pin.
Redeeming a late returns eVoucher is subject to our normal Terms and Conditions and order validation procedures.
The value of your purchases will be deducted from the balance on your late returns eVoucher when presented; any remaining balance can be used against future purchases. Your balance will be updated after every purchase.
To check your balance at any time, please contact us.
Part Payment: Late returns eVouchers can be used with other payment methods (e.g., card). If the order value exceeds the late returns eVoucher amount, the balance must be paid by credit or debit card. If paying with a late returns eVoucher and credit or debit card, your items will be charged at point of order not at point of despatch.
Refunds on Late Returns eVoucher Purchases: Items purchased with a late returns eVoucher can be returned under our standard policy.
No Cash/Exchange: Late returns eVouchers cannot be exchanged for cash, returned, or refunded. They cannot be used to buy Gift Cards or other eVouchers.
Faulty Items: If you have received a late returns eVoucher for a faulty item (which is incorrect), please contact us.
Loss/Theft: Next cannot accept responsibility for your late returns eVoucher if it is lost, stolen, damaged or used without permission. It will not be replaced or its value refunded in any of these circumstances.
A delivery charge of SAR 22 will be applied to all orders. Next reserves the right to adjust delivery charges at any time. If your order contains products from both our GCC and UK warehouses, we will split the delivery process to ensure your products reach you as quickly as possible. Delivery times will be confirmed at checkout, subject to stock availability and location. Please allow extra delivery days during local holidays, UAE holidays, KSA holidays, UK national holidays, weekends, and sales periods.
Using your national address is mandatory. You can learn more about this and register at: https://splonline.com.sa/en/national-address-1/
Request for Proposals Codes
Free delivery codes and other offers remain the property of Next Guide, are non-transferable, and may not be reproduced in any form or used with any other offer.
We cannot accept credit cards that are about to expire within the next five days. Card information is checked and verified by a third party, and goods are shipped immediately upon authorisation.
A recipient of an eVoucher must have a valid email address. You can book delivery of the eVoucher up to 60 days in advance but payment will be taken immediately.
Please remember to enter the receiver's email address carefully as we cannot be held responsible if the address is entered incorrectly and someone other than the intended receiver uses the eVoucher. Once you have placed your order online we cannot change the receiver's email address, cancel or issue a refund for your eVoucher.
Your eVoucher can be used by you if you are the purchaser or you receive it as a gift.
You can use the eVoucher in full or part payment for goods purchased online at next.sa. eVouchers cannot be used to buy eVouchers.
The value of your purchases will be deducted from the balance on your eVoucher when presented; any remaining balance can be used against future purchases. Your balance will be updated after every purchase.
If the order value exceeds the amount of the eVoucher, the balance must be paid by credit or debit card. If paying with an eVoucher and credit or debit card, your items will be charged at point of order not at point of despatch. Where goods purchased online with an eVoucher are subsequently returned, monies owing will be refunded in the form of an eVoucher, or refunded to the original method of payment.
The eVoucher cannot be returned and refunds will not be given. To check your balance at any time, please contact us. Buying or redeeming an eVoucher is subject to our normal Terms and Conditions and order validation procedures.
The eVoucher will automatically expire 2 years after the last time that you use it to make a purchase, or check your balance and any remaining balance will be deducted.
Next cannot accept responsibility for your eVoucher if it is lost, stolen, damaged or used without permission. It will not be replaced or its value refunded in any of these circumstances.
Any payment credited to the eVoucher which is subsequently dishonoured will result in the credit being revoked. This eVoucher remains the property of Next and is not a cheque guarantee, credit or charge card.
Next reserves the right to amend these terms and conditions and/or discontinue the eVoucher at any time. Your legal rights are not affected. Next reserves the right to remove, block or de-activate eVouchers without notice if it has reasonable grounds to do so.
Main Sale & Clearance Events
All sale items are subject to availability. The link will take you to the "Filter" tab on the website.
This promotion does not include products on the main website
Delivery of in-stock items can take up to 28 days.
You will be advised of the estimated delivery date at the time of order.
Our Sale events are really popular therefore in the interests of fairness, we will turn our Save Bag and Save for Later features off so that everyone gets a fair chance to purchase their items of choice.
Third Party Links
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.
No text or data mining, or web scraping
You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site unless (a) you are authorised to do so as a matter of law; or (b) you have our express prior written agreement to do so.
Liability
We only provide our site for domestic and private use.
You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Prices
The prices listed are those prevailing at the time of production. Due to circumstances beyond our control, prices may be adjusted up or down, including any changes to the VAT rate. If this product is unacceptable for this or any other reason, it may be returned provided it is returned within 28 days and is in new and unused condition. Some products are non-returnable. See the section above for details. All prices shown are cash prices in Saudi Riyals (SAR). We reserve the right to accept or refuse orders, refuse orders, or provide prior written notice for account closure. Prices for goods displayed and ordered through the catalogue may differ from those found in the store. We will require full payment upon confirmation of your order.
The advertising of prices (such as promotional pricing or base prices displayed) for models that have price variation (where the price varies based on size, colour, or other attributes) is based on the smallest size available within that model.
Usage
All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment.
Availability
All orders for products are subject to availability. In the event of seasonal supply difficulties of fresh flowers, we reserve the right to substitute flowers and packaging of equal quality and value.
Colour of reproduction
Next take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation.
Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.
Changes
If any of this information changes we will tell you by updating the terms and conditions at next.sa or by including details on or with your monthly statement, or by separate note to you.
Law
Our agreement with you is based upon KSA laws and the laws applicable to this agreement are the laws of Kingdom of Saudi Arabia. Any claims under this agreement are subject to the exclusive jurisdiction of the Saudi Arabian courts based in Kingdom of Saudi Arabia.
© Copyright Next. All rights reserved.
The coupon's PIN number along with the cash or discounted value at nextdirect.com.
Get a 50 SAR discount on your first order through the app:
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